, Holiday Inn Edinburgh City West, Edinburgh

A free, practical morning workshop for smaller businesses covered by the Financial Ombudsman Service 

About this Event

Of all the businesses covered by the ombudsman, fewer than one in ten had complaints referred to us last year. That gives a positive picture about how most businesses are treating their customers – including how they’re responding to any concerns.

On the other hand, businesses who don’t have much experience of our service might have questions about how we work. Our free, UK-wide workshops are a chance for smaller businesses to get the answers they need – and to share experiences and perspectives on complaints and the ombudsman.

About the workshop

  • we’ll explain our role and what happens if a customer contacts us
  • we’ll highlight the range of support and resources we offer smaller businesses
  • we’ll discuss our approach to finding fair answers to individual complaints – working through practical examples and case studies.
  • we’ll be on hand to answer questions and hear about the challenges and issues smaller businesses are facing.