All FAQs

We sometimes hear from people whose car has been written off - and are unhappy with how their insurer has handled the claim. They might be unhappy with the amount they've been offered, or their insurer's decision to write off the car.

When we look into complaints like these, we consider things like the car's market value - based on motor trade guides, rather than individual adverts for similar vehicles.

If we decide something's gone wrong, we'll consider whether someone's lost out as a result - and what the business needs to do to put things right. This could include making a new offer to reflect a car's market value.

There's more information about our approach to car write-offs and valuations on our website - including case studies showing how we can help with problems like these.

And if you've got any questions, get in touch.