Browse our case studies to find out more about who we've helped, and what we've done.
Customer complains about unsatisfactory roof blinds
Rosie got in touch when roof blinds she ordered were not fit for purpose, and the business wouldn't give her a refund.
Customer complains about ill-fitting suit when credit provider doesn't help
We looked into Matteo's complaint when his credit card provider wouldn't pay his claim when a custom suit didn't fit.
Customer is unhappy with her kitchen worktops
Isabel got in touch when the worktops for her new kitchen arrived in bad condition and her claim to the credit provider was rejected.
A consumer complains that problems she had with her new car after two years were because the car wasn’t of satisfactory quality when she got it.
Zoey got a new car through a hire purchase agreement. After a year, she’d driven it about 8,000 miles and a problem developed with the clutch pedal which was sticking.
Consumer complains that policy should pay out for similar condition even if not listed
We took a look at Lori's complaint when her insurer wouldn't pay out on her policy because her exact condition wasn't listed.
Consumer is unsatisfied about rejected claim for critical illness cover
Jorge came to us when his insurer refused to pay his claim after suffering a heart attack.
Policyholder complains when her insurer rejects claim for total and permanent (TPD) benefit
Following surgery, Tammie developed a pain condition and was unable to work. We investigated when her insurer turned down her claim for TPD benefit because they believed there was no pathological cause.
A customer complains when his insurer reviews his policy and asks him to double his premiums
When Randall took out his whole-of-life policy, he didn't expect anything to change with it. But when the business reviewed the policy and told him he'd either have to reduce the final payout or double his contributions, he came to us.